:root{font-family:Inter,"Noto Sans SC",system-ui,sans-serif;color:#172033;background:#f4f7fb;line-height:1.45}
*{box-sizing:border-box}html,body{margin:0;width:100%;min-height:100%;overflow-x:hidden}button,input,textarea,select{font:inherit}button{cursor:pointer}
.hidden{display:none!important}.app{display:flex;min-height:100dvh;min-width:0}.sidebar{width:220px;background:#111827;color:#fff;padding:20px 12px;display:flex;flex-direction:column;gap:8px;flex:0 0 auto}.brand{font-size:20px;font-weight:800;padding:8px 12px 22px}.nav{border:0;background:transparent;color:#dbe3f1;text-align:left;padding:11px 13px;border-radius:10px}.nav:hover,.nav.active{background:#263247;color:white}.nav.danger{margin-top:auto;color:#fda4af}.main{min-width:0;flex:1}header{height:64px;background:white;border-bottom:1px solid #e7ecf2;display:flex;align-items:center;gap:14px;padding:0 22px;position:sticky;top:0;z-index:5}header h2{margin:0;flex:1}#menu{display:none;border:0;background:#eef2f7;border-radius:8px;padding:8px 11px}.view{padding:22px;min-width:0}.card{background:white;border:1px solid #e4eaf1;border-radius:14px;padding:18px;box-shadow:0 4px 18px rgba(30,45,70,.05)}.grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.metric b{font-size:30px;display:block}.muted{color:#738095}.badge{background:#dcfce7;color:#166534;border-radius:999px;padding:5px 10px;font-size:12px}.error{color:#b91c1c}.success{color:#047857}.login-shell{min-height:100dvh;display:grid;place-items:center;padding:20px}.login-card{width:min(420px,100%)}label{display:grid;gap:6px;margin:12px 0}input,textarea,select{width:100%;border:1px solid #cfd8e5;border-radius:9px;padding:10px 12px;background:white;min-width:0}textarea{min-height:100px;resize:vertical}button.primary,form button{border:0;border-radius:9px;padding:10px 15px;background:#2563eb;color:white}.toolbar{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:14px}.toolbar button{border:1px solid #cbd5e1;border-radius:9px;background:white;padding:9px 12px}.toolbar .danger{background:#b91c1c;color:white;border:0}.toolbar .success{background:#047857;color:white;border:0}.table-wrap{overflow:auto;background:white;border-radius:12px;border:1px solid #e4eaf1}.table{width:100%;border-collapse:collapse;min-width:760px}.table th,.table td{padding:11px 12px;border-bottom:1px solid #eef2f6;text-align:left;vertical-align:top}.table tr:hover{background:#f8fafc}.conversation-layout{display:grid;grid-template-columns:330px minmax(0,1fr);gap:14px;height:calc(100dvh - 108px);min-width:0}.conversation-list,.chat{min-width:0;overflow:auto}.conversation-item{padding:12px;border-bottom:1px solid #edf1f5;cursor:pointer}.conversation-item.active{background:#eff6ff;border-left:4px solid #2563eb}.chat{display:flex;flex-direction:column}.messages{flex:1;overflow:auto;padding:14px}.message{max-width:78%;padding:10px 12px;border-radius:12px;margin:8px 0;overflow-wrap:anywhere;word-break:break-word}.message.incoming{background:#f1f5f9}.message.outgoing{background:#2563eb;color:white;margin-left:auto}.composer{display:flex;gap:8px;border-top:1px solid #e5e7eb;padding:12px}.composer input{flex:1}.suggestion{margin:10px;padding:12px;background:#fffbeb;border:1px solid #fde68a;border-radius:10px}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.form-grid .full{grid-column:1/-1}.pill{display:inline-block;padding:3px 8px;border-radius:999px;background:#eef2ff;color:#3730a3;font-size:12px}.status-closed{color:#64748b}.status-waiting_agent{color:#b45309}.status-waiting_user{color:#047857}
@media(max-width:900px){.grid{grid-template-columns:repeat(2,minmax(0,1fr))}.sidebar{position:fixed;left:-240px;top:0;bottom:0;z-index:20;transition:.2s}.sidebar.open{left:0}#menu{display:block}.conversation-layout{grid-template-columns:1fr}.chat.mobile-hidden,.conversation-list.mobile-hidden{display:none}.two-col{grid-template-columns:1fr}}
@media(max-width:520px){.view{padding:12px}.grid{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}header{padding:0 12px}.message{max-width:88%}.composer{padding-bottom:calc(12px + env(safe-area-inset-bottom))}.table{min-width:620px}}
.wizard-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:14px;margin-bottom:18px}.step-head{display:flex;gap:12px;align-items:flex-start}.step-head>span{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:#2563eb;color:#fff;font-weight:800;flex:0 0 auto}.step-head h3{margin:0}.step-head p{margin:3px 0 12px}fieldset{border:1px solid #dbe3ef;border-radius:10px;margin:12px 0;padding:10px 12px}legend{padding:0 6px;color:#475569}.check-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}.check-row{display:flex;grid-template-columns:none;align-items:center;gap:8px;margin:7px 0}.check-row input{width:auto;flex:0 0 auto}.alert{border-radius:10px;padding:11px 13px;margin:10px 0;overflow-wrap:anywhere}.alert.info{background:#eff6ff;color:#1d4ed8}.alert.success{background:#ecfdf5;color:#047857}.alert.error,.danger-box{background:#fef2f2;color:#b91c1c;border:1px solid #fecaca}.done-box{text-align:center;padding:25px 10px;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:12px}.done-box b{font-size:20px}button:disabled{opacity:.55;cursor:not-allowed}code{font-size:12px;overflow-wrap:anywhere}
@media(max-width:900px){.wizard-grid{grid-template-columns:1fr}}
@media(max-width:520px){.check-list{grid-template-columns:1fr}.wizard-grid{gap:10px}}